Shipping policy
Shipping Policy
At The Nutty Village, we work hard to get your order to you safely and on time. Please read this Shipping Policy carefully before placing an order on nuttyvillage.in.
1. Order Processing
All orders are processed and dispatched within 1–3 business days of order confirmation.
Orders are not processed, shipped, or delivered on Sundays and national holidays.
During sales, festive periods, or high order volumes, processing may take 1–2 additional business days. We'll keep you updated via email/SMS/WhatsApp if there's a delay.
Once your order is packed and handed to our courier partner, you'll receive a Shipment Confirmation email/SMS with your tracking link (powered by Go Kwik).
2. Shipping Charges
Shipping charges (if applicable) are calculated automatically at checkout based on your delivery location and order value.
We may offer free shipping on orders above a specified value — this will be clearly displayed at checkout.
Any applicable taxes are included in the price shown at checkout.
3. Delivery Timelines
Standard delivery typically takes 3–7 business days, depending on your location, after the order is dispatched.
Remote or non-serviceable pin codes may take longer. If your pin code is not serviceable, you'll be notified before the order is shipped.
Delivery timelines are estimates provided by our courier partners and are not guaranteed; delays due to weather, strikes, courier network issues, or other circumstances beyond our control may occur.
4. Order Tracking
Once shipped, you can track your order in real time through the tracking link sent to you, or via the Track Order page on nuttyvillage.in (powered by Go Kwik).
Tracking information may take up to 24 hours to become active after dispatch.
5. Cash on Delivery (COD), if applicable
If COD is available at checkout for your pin code, please ensure someone is available at the delivery address to receive and pay for the order.
Repeated COD order refusals/non-delivery may result in COD being disabled for your account in future orders.
6. Failed Delivery / RTO (Return to Origin)
Our courier partners attempt delivery multiple times. If delivery fails due to an incorrect address, unavailability, or refusal, the order may be returned to origin (RTO).
For RTO orders, we will reach out to reschedule delivery; additional shipping charges may apply for re-shipping.
Refunds for undelivered/RTO prepaid orders will be processed to the original mode of payment within 7–10 business days of the order reaching back to our warehouse, after deducting any non-refundable shipping/handling costs where applicable.
7. Damaged, Tampered, or Lost Shipments
We take care to pack all orders securely. If your order arrives damaged, tampered with, or leaking, please do not accept the delivery if visibly damaged, or contact us within 48 hours of delivery with unboxing photos/video and your order number.
The Nutty Village is not liable for damage once a package has been accepted in good condition; please inspect your order upon delivery.
In the rare case of a shipment lost in transit, we will investigate with our courier partner and offer a replacement or full refund once confirmed.
8. Address Changes
Address changes can only be accommodated before the order is shipped. Once dispatched, we're unable to modify the delivery address.
Please contact our support team as soon as possible if you need to update your shipping address.
9. Shipping Coverage
We currently ship across India to all pin codes serviceable by our courier partners.
We do not currently offer international shipping. [Remove this line if/when export shipping goes live.]
10. Need Help?
For any shipping-related queries, reach out to us at:
Email: care@nuttyvillage.in
Phone/WhatsApp: 7392914914
Address: [plot no. 16 Shekhpur Karowan Mod , Unnao, UP]